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2016 Etrican Pte Ltd.
All Rights reserved.
 
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Customer Service

Company Information

www.etrican.com (with all its subdomains) is the property of ETRICAN PTE. LTD., registered under Singapore Companies Act(Cap.50), UEN No: 200916109Z.

You can reach us at 22 Sin Ming Lane, #06-76 Midview City, Singapore 573969; Tel: +65 65 260 265; Email: contact@etrican.com

Product Information

Pricing

The reference prices of the products displayed and sold on this website are calculated in Singapore Dollars (SGD), which is our base currency. The prices in all other currencies available on the website are calculated daily at midnight, Singapore time, based on the reference prices and using updated currency conversion rates provided by Webservicex. This may result in a slight variation of prices displayed in currencies other than SGD. The reference prices are unaffected by this operation and will not change unless discounts, promotions or any other special price rules apply.

Sizing & Fit

In order to decide the right size for you please refer to the size charts posted on each product page. If you are not sure about your measurements, please follow these instructions:

Chest / Bust - Measure horizontally around the fullest part of the chest.

Waist - Measure around the natural waistline, leaving the tape measure slightly loose.

To ensure your measurements are precise please use a flexible measuring tape and wear light clothing. For a loose fitting style, order your clothes a size up.

 

Please note that measurements of actual garments may vary slightly (1-2cm) from the ones listed in the size chart. Also the garment may shrink up to 5% after the first wash. both these are perfectly normal with cotton garments so please do take them into account when choosing your size.

Product Description

The product pages on this website were carefully designed to represent products information (including color, design, texture etc. as accurately as possible. Nonetheless inaccuracies may occur due to factors such as computer monitor configuration, language ambiguity, etc. We do not warrant that product descriptions or related content on this website site are accurate, complete, reliable, current or error free.

If you have any questions regarding properties of products featured on this website, or about our products or services in general please email us at customerservice@etrican.com. If upon receipt of a product you have purchased through this website you judge that the said product is not as described or depicted on the website, you have the option of returning it to us in unused condition for a refund or replacement following the procedures and terms set out in the Returns & Exchanges section of this page.

Care Instructions

All our clothing is made using 100% organic cotton. This is a high quality natural fabric with no chemical treatment, which your skin will appreciate. In order to enjoy it for longer we strongly advise to follow the washing instruction labels on each garment as well as the general care instructions below.

Washing:
Wash colors separately. We recommend using mild detergents, without optical brighteners or bleach. This will not only preserve the fabric and color, it is also better for your skin and for the environment.
We preshrink our organic clothing using natural methods, but no anti-shrinkage chemical finish is used. To avoid excessive shrinkage, please only wash in cold or warm water, no hotter than 40 degrees Celsius.
There is also no anti-wrinkle chemical finish for organic cotton, which means the fabric is softer but more prone to wrinkles. To avoid excessive wrinkling and loss of shape we recommend reshaping cotton items while still damp, and laying them flat to dry.

Drying: As mentioned above we use 100% organic cotton for our clothing, which has not been treated with any chemical easy care finish. Therefore we recommend avoiding tumble-drying, as it may result in excessive shrinking. Drying your clothes naturally is more eco friendly as well and saves energy.

Ironing: Iron organic cotton clothing inside out, while it is still slightly damp. Please set your iron on a lower temperature to avoid shrinkage.

Payment & Shipping

Payment

You can pay for the items purchased on the Etrican website either with your credit card or from your Paypal account (if you have one). Both methods of payment are handled through Paypal's secure online processing service, but please note that you do not have to register with Paypal in order to complete the process and place your order. You can safely and securely purchase items on the Etrican website just by entering your credit card details like with any other shopping site. Simply look for the link that allows you to pay with a credit card when taken to the Paypal page after completing checkout for your order.

Once you complete the checkout and payment process your order is complete. We will send you an order confirmation email to the email address you have provided during checkout, containing the details of your order your contact and shipping details and other relevant information. Please check your email (including your "Junk" or "Spam" folder to ensure you have received the order confirmation email from us. This will ensure your order is processed smoothly and promptly. If you cannot find the order confirmation email please notify us by sending an email at customerservice@etrican.com

Shipping

Etrican offers shipping via Registered Mail for domestic (within Singapore) and international delivery. Due to potential high cost, express shipping is currently not available. Orders are typically processed within 48 business hours (Monday thru Friday). Please provide complete billing and shipping information to avoid delays in the delivery of your package.

For international orders, please note that your shipment may be subject to import duties and taxes at the time the parcel arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer\'s, responsibility.

Shipping costs for Singapore are SGD5 for the first item, $1 per extra item thereafter. For international destination it is SGD11 for the first item and and extra SGD7 for every item thereafter

We offer free shipping for orders above SGD150 regardless of the destination.

Once your order is shipped you will receive a shipping confirmation email from us including the Singpost Tracking number

Returns & Exchanges

We are constantly striving to provide high quality merchandise and service and make shopping online a safe, simple and enjoyable experience for you. If you are not happy with your purchase for any reason, return or exchange the item in its original condition within 14 days from the date you receive it for a full refund. Etrican will only accept returns or exchanges on items that have been purchased on the online store, etrican.com. Here is a step by step description of the return process:

Step 1
Prior to making a return please send us an email at customerservice@etrican.com with the subject "Return [Item No]" (you can find the item number on the lower front side of the item tag). Please include in the body of the email your reason for return and if exchanging the details and shipping address for any items that you wish to receive in exchange.

Step 2
We will reply to your message confirming our acceptance of the return/exchange. In the event of an exchange you are responsible for paying the cost of shipping the replacements to you. We will advise of this cost in our confirmation email.

Step 3
Ship the item(s) you wish to exchange/return back to us including the unworn merchandise with all original tags and the order receipt at the address below. In case of exchanges please also include postage stamps or a cheque made out to "Etrican Pte Ltd" for the value of shipping the exchange items to you. Please keep a copy of the receipt for your records. Kindly note that returned items must be unworn with tickets attached and accompanied by the original receipt in order for us to process your request.

Ship to Address:
Etrican Pte. Ltd.
Customer Service Dep
22 Sin Ming Lane
#06-76 Midview City
Singapore 573969

Your return will be processed within two weeks of receipt of the package. An email notification will be sent to you when your return has been processed and a refund will be made. In the case of an exchange, to simplify the payment process if the value of the exchange item(s) is different from that of the original item(s) we will cancel your original order and advise you to place a new order.

If you have any questions about our returns & exchange process please drop us an email at customerservice@etrican.com. We will be happy to help.

Privacy & Security

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

Confidentiality

Customer records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all customer records we keep, on the provision that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue customers with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Etrican to you will only be in connection with the provision of agreed services and products.

Log Files

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Etrican on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites Etrican\'s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Etrican will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Terms & Conditions

Exclusions and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Etrican:
* excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Etrican’s literature; and
* excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Etrican of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Etrican does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to Etrican’s services and products and the full content of this website.

Force Majeure

Neither Etrican or its customers shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Etrican or its customers to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Singapore govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Singaporean courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Etrican to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Etrican.

Notification of Changes

Etrican reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.